Cancellation & Refund Policy

This policy explains how cancellations work, when refunds are available, and the timelines that apply. It should be read alongside our Terms & Conditions.

1. Plans

1.1 Monthly Plans

• May be cancelled at any time.
• Access continues until the end of the current billing period.
• No partial refunds for unused time.

1.2 Annual Plans

• May be cancelled before renewal.
• No pro-rata refunds once the annual term has commenced.
• In exceptional circumstances, discretionary partial refunds may be considered.

1.3 Trial Period

• May be cancelled at any time during the trial without obligation to pay.
• Cancellation must occur before the trial expiry to avoid conversion to a paid plan.

2. Cancellation

2.1 The Advertiser and/or Partner shall be entitled to terminate the Advertising Agreement, downgrade the Package or cancel all or any Product(s) and Service(s) by:

• submitting a cancellation request via the cancellation function in the Advertiser's and/or Partner's account profile on the Built to Roam platform; or
• providing written notice by email to hello@builttoroam.co.uk

Any cancellation notice must clearly identify the Advertiser's and/or Partner's account details and specify the Package, Product(s) or Service(s) to be terminated.

For the avoidance of doubt:

• verbal notice, social media messages, or informal communication shall not constitute valid notice;
• cancellation takes effect at the end of your current billing period unless otherwise stated.

2.2 To cancel Product(s) or Service(s):

1. Log in to your account on our website.
2. Navigate to "Settings."
3. Select the plan or service you wish to cancel.
4. Follow the on-screen instructions to confirm cancellation.

2.3 The package provided by Built to Roam is a bespoke package, tailored to your requirements and is created instantaneously. By submitting your profile and/or advert to us for publication, you are requesting Built to Roam to create and publish your profile and/or advert within the statutory 14-day cancellation period afforded to consumers, and Built to Roam will have fully performed our service once your profile and/or advert goes live on Built to Roam. This means that you will lose the right to cancel your package once the profile and/or advert is live, and you will not be entitled to a refund if you wish to remove your profile and/or advert.

2.4 By submitting your profile and/or advert for publication, you acknowledge that your right to cancel your advertising package contract at no cost to you will be lost and you will not be entitled to a refund.

3. Refund Eligibility

3.1 Full Refund: Eligible if cancellation is made before the renewal date agreed.

3.2 Non-Refundable: Certain Product(s) or Service(s) may be non-refundable. These will be clearly marked at the time of purchase.

4. Refund Process

4.1 Once a cancellation is approved, refunds will be processed automatically to your original payment method.

4.2 Refunds may take 3–10 business days to appear in your account, depending on your bank or payment provider.

4.3 You will receive an email confirmation when your cancellation and refund are processed.

5. Contact Us

If you have questions or need assistance:

Email us at: hello@builttoroam.co.uk

Built to Roam reserves the right to amend, update, or modify these Policies at any time, at its sole discretion. Any changes will take effect upon publication on our website or upon notification to you, where applicable. It is your responsibility to review these Policies periodically to ensure you are aware of any updates.

These Policies must be read in conjunction with, and are subject to, our Advertising Terms and Conditions, Subscription Terms and Conditions, and Terms of Use. In the event of any inconsistency between these Policies and the aforementioned terms, the relevant Advertising Terms and Conditions, Subscription Terms and Conditions, or Terms of Use shall prevail to the extent of the inconsistency.